- cs@stexpress.co.in
- +91 89768 32133
- +91 8976937025
Privacy Policy
At ST Express, your privacy is our priority. We are dedicated to protecting your personal information with transparency, security, and the highest industry standards. This Privacy Policy outlines how we collect, use, and safeguard your data when you use our logistics, express delivery, and transportation services.
1. Information We Collect
To provide smooth, reliable, and secure delivery services, we may collect the following:
Personal Details: Name, phone number, email address
Address Information: Pickup & delivery address, city, pincode, landmark
Shipment Details: Parcel type, order ID, tracking details
KYC Documents: Only when required by law or high-value shipments
Communication Data: SMS, WhatsApp, Email interactions
Website Usage: Cookies, IP address (for safety & analytics)
2. How We Use Your Information
Your information helps us deliver fast, safe, and accurate logistics services. It is used for:
Real-time shipment updates & notifications
Pickup & delivery coordination
Customer support and complaint management
Improving service quality & delivery performance
Fraud prevention & security verification
Compliance with legal and regulatory obligations
3. SMS, WhatsApp & Email Communication
To ensure a smooth customer experience, ST Express may contact you via:
SMS: Delivery updates, OTP, notifications
WhatsApp: Live tracking, alerts, shipment status
Email: Receipts, reports, account communication
We do NOT send promotional messages without your permission. All communication is strictly service-related.
4. Data Security & Protection
Your information is protected using advanced security measures including:
Secure encrypted systems
Restricted data access for authorized staff only
Real-time monitoring to prevent misuse
Industry-standard network security practices
We continuously update our systems to protect your data from unauthorized access, alteration, or loss.
5. Sharing of Information
We respect your privacy — your data is never sold or rented. Information may only be shared with:
Delivery partners & franchise teams for shipment handling
Technology partners for secure system operations
Law enforcement or government authorities when legally required
6. Cookies & Website Tracking
To improve your browsing experience, our website may use cookies for:
Speed optimization
Website analytics & performance
User experience improvement
You may disable cookies via your browser at any time.
7. Data Retention
We keep your information only for as long as necessary to:
Complete your shipment & service process
Maintain records for safety and legal obligations
Support customer-related queries
8. Your Rights
You have full control over your personal information. You may request:
Access to the data you shared
Correction of inaccurate information
Deletion of your personal data (as per legal limits)
Opt-out from communication
9. Changes to This Policy
ST Express may update this Privacy Policy to match new laws and new service improvements. Updated policies will always be shown on this page.
10. Contact Us
For privacy or data-related queries, contact us:
Email: cs@stexpress.co.in
Phone:+91 8976937025
Address: ST Express Head Office, Mumbai
10, Mastan Cottage, Road# 1 Sahar Village,
Near IOC Petrol Pump, Andheri (East),
Mumbai 400099
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