The conditions of carriage printed overleaf on our consignment note/ airway bill are also binding on the customer.

The Service Provider’s maximum liability per uninsured consignment as set-forth in the airway bill / consignment note under any circumstances shall be the invoice value or Rs. 1,000/- (Rupees One Thousand only) whichever is lower.

In the case of the non-Document consignment not insured directly by the Customer, the Service Provider shall charge risk surcharge at 2% of the invoice value with a maximum liability up to 1 lac only.

The Company will compensate the Customer to the extent of such amount as decided in case of damages/loss of consignment during transit.

Claims will be settled at the earliest provided all supporting are required by the insurance company are furnished by the Customer within the stipulated time.

The Company will accept no claim for loss after 30 days from the date of booking of the consignment.

In case of loss or damage and if insured, claim will be settled as per the terms and conditions, however freight charges for that particular shipment will not be refunded.

The Company will do its best to deliver the consignments within the specified time limit; however, the Company will not responsible for any loss incurred due to delay in delivery due any accidents, riot, common strike, delays by the airline/railways, any act of God such as any natural calamity, or any other cause whatsoever beyond the control of the Company.

The Company in such events will entertain no claim for loss or/and damage.