Risk Policy
The conditions of carriage printed on the reverse of the ST Express consignment note or airway bill are binding on the customer.
Liability and Risk Terms
- Maximum liability for an uninsured consignment is the invoice value or ₹1,000, whichever is lower.
- For non-document consignments not insured directly by the customer, a 2% risk surcharge may apply, with maximum liability up to ₹1 lakh.
- Compensation for transit damage or loss will be limited to the amount decided under applicable terms.
- Supporting documents required by the insurance company must be submitted within the stipulated time.
- No loss claim will be accepted after 30 days from the shipment booking date.
- For insured loss or damage, settlement will follow the applicable terms. Freight charges will not be refunded.
Events Beyond Company Control
- ST Express will make reasonable efforts to deliver within the specified service period.
- The company is not responsible for loss caused by accidents, riots, strikes, airline or railway delays, natural calamities or other events beyond its control.
- No claim for loss or damage will be entertained when caused by such events.
